Policies and Warranty
Standard Money Back Guarantee
We guarantee our products with a 100% no questions asked satisfaction guarantee for 30 days from the date you receive the product. If you are not completely satisfied with our products, then just send them back for a replacement or your money back minus your shipping charge. We do not pay for the return shipping charge to us but will pay for the replacement to be sent out. Replacements and refunds are limited to the value of the products purchased from MaxAmps.com and does not cover any other loss.
During the first year of ownership, MaxAmps will replace any defective LiPo or LiFe battery at no cost. After one year, any defective MaxAmps LiPo or LiFe battery can be exchanged for just 50% of the new pack's list price. Our lifetime warranty is non-transferrable. You must be the original owner to receive warranty coverage. Note that lifetime warranty replacements/exchanges come with a 30-day guarantee only. Replacements/exchanges are limited to the value of the products purchased from MaxAmps.com and does not cover any other loss.
Free Lifetime “Re-Wraps”
Is frequent use making your MaxAmps packs look heavily worn? We offer free lifetime “re-wraps” to all our past customers. We will remove the old shrink wrap and decals and give your pack a facelift with brand new decals and shrink. Then we will ship it back to you at NO CHARGE. Yet another valuable service that you receive for being a loyal MaxAmps.com fan. Send your packs along with your name, address and phone number to MaxAmps.com, 4019 E Central Ave, Spokane, WA 99217.
For domestic US shipping, we ship via FedEx, UPS, or USPS depending on the size, type, and location of the order. If you prefer a certain carrier, please specify on your order. We offer FREE Standard 3-5 day shipping on orders over $199 to US locations only. We also offer 2-Day Express shipping when ordering through our website. For guaranteed overnight shipping, you must call in your order.
For international shipping, we primarily ship via FedEx Priority but we also offer UPS Standard Ground to Canada as an option when checking out. Be sure to select your country from the drop-down menu in the shopping cart and hit the update cart button for an accurate shipping cost. If your country is not listed in the drop-down menu, we may still be able to ship to that location but you will need to email us at email@example.com for a custom shipping quote. Be aware that our shipping costs cover postage and insurance on the package but not import costs such as duties, taxes, or broker fees.
Tracking details will be emailed at the time of shipment. Please allow time for the online tracking status to update.
We make every effort to ship within 24 hours of receiving your order M-F. We custom build each battery pack to order to ensure freshness which is why your order may not ship the same day depending on when it comes in. For non-battery orders, we usually ship the same day if received by 12pm PST M-F. Orders after this cutoff time will generally ship the next business day. If you need your order to arrive by a certain date, be sure to contact us directly and we will do our best to satisfy your request.
Orders containing “out of stock” or “delayed” products will be held until they are able to be shipped in their entirety unless we hear from you requesting otherwise.
For possible lost in transit shipments, please contact us immediately via email at firstname.lastname@example.org so that we can contact the carrier as to why there has been a shipping delay. In addition, please do not file a credit card or PayPal claim against the order prior to speaking with us first as this will only cause further delays.
BATTERY SHIPMENTS: Some batteries have to be shipped as fully regulated dangerous goods and will arrive to you at only 30% SOC. We recommend performing a storage charge to 60-70% SOC shortly after receipt. In addition, our LiPo batteries have passed UN38.3 Testing making them safe for transport. This test summary can be viewed/downloaded via this link if needed.
Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only collect information that you voluntarily give us via email, through ordering and/or registering, or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Security: We take precautions to protect your information. Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of the page you are on, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, customer service, or shipping) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Terms of Service
Copyright Protection: All content on this Website (MaxAmps.com) are copyright. Any other use of materials on this Website without the prior written permission of Maxamps.com is strictly prohibited. Maxamps.com is not responsible for any content placed online by customers, including such content posted to alternate social media forums and third-party websites.
Trademark Protection: Trademarks, such as Maxamps.com, are either trademarks or registered trademarks of Maxamps.com. These trademarks may not be used in any way, except by the express written permission of MaxAmps.com, that may interfere with the business process or credit of Maxamps.com. Other products and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners.
Website Liability: MaxAmps.com, nor any of its affiliates, owners, employees, and/or other representatives will be liable for damages arising from or in-direct relation to the use of this Website. This includes all information, content, materials, and/or products included within this Website. MaxAmps.com reserves the right to cancel or refuse orders at our sole discretion. Please contact us immediately (email@example.com) if you become aware of any errors or discrepancies.